What do home healthcare services cost?

Fees will vary depending on the type of service provided.

Stanhope offers private care services based on a schedule of fees per service.  The cost to you will ultimately depend on the volume and type of care you require and the State that you live in.

If you are eligible to receive subsidised care through the Government you may be required to make a contribution towards the services you receive.  More information on this contribution fee is available from your service provider.

Do Home Care staff receive any training?

Stanhope Nursing staff are Registered Nurses, Enrolled Nurses or Assistants in Nursing.  Personal Carers will either have a Certificate III in Aged Care or Disability Care or demonstrated years of experience as a carer.

What can I do if I am not happy with a particular Nurse or Care Worker?

In this situation we would urge you to discuss the issues of your service with your Care Co-ordinator in the local Stanhope Office.  If no resolution can be found we will replace the Care worker with a suitable replacement.

How do I access care?

Anyone can make a referral to Stanhope including; GP’s, Hospitals, Service Providers, yourself, carer, relatives or family.

How do I know that staff coming in to my home can be trusted?

Stanhope is committed to providing you with a high quality service.  We provide services under the Aged Care Act and in line with several State and Commonwealth funding program guidelines, standards and obligations.  Our staff all undergo a criminal record check in addition to our standard employment screening requirements.

What if I am not happy with the service I am getting?

Stanhope values feedback from our clients about our services.  If you  have any concerns regarding your service, please call you local Stanhope office or call 1300 733 510.